Family Service of Chester County

Family Service of Chester County strives to help families and individuals of all ages, backgrounds and income levels live healthier and more productive lives.

We provide three programs at the Coatesville Center for Community Health: (1) Counseling, (2) Project ONE for people living with HIV/AIDS and (3) ConnectPoints housing and assessment service.


Our Counseling Program is a resource for all adults, children and families. We provide confidential counseling to anyone in need of personal support and professional guidance. Health insurance is not required. Our counselors will determine a session-by-session counseling fee based on your income and family size. Se habla español.

If you are experiencing an overwhelming problem at home, work or school, we welcome you to Family Service. Our Master’s level counselors are experienced in providing:

  • individual adult counseling
  • marriage or couples counseling
  • divorce/separation counseling
  • family counseling
  • counseling for children
  • counseling for teens and young adults
  • bilingual/bicultural counseling

For almost seven decades in Chester County, we have helped families to grow and change, parents and children to bond, couples to communicate, working people to reach new goals, people with financial trouble to regain stability, teenagers to gain self-esteem, and older adults to manage new challenges.

Project ONE:

Project ONE is a case management program for HIV-positive individuals in Chester County who need assistance in obtaining medical care, counseling, mental health treatment, substance abuse treatment, food and housing.

We believe that all people living with HIV/AIDS have the right to accessible medical care and support services. If you are HIV-positive and live in Chester County, we want to empower you to achieve optimal health and personal independence.

Medical Case Management

When you join Project ONE, we will match you with one of our professional case managers who will visit you at home, contact you over the phone, or meet with you privately at one of our Family Service locations.

We will review your medical needs, discuss your personal history and current challenges, and help you to determine what resources and steps you need to take to reach a new, higher, and better level of health and wellbeing.

Our case managers will help you to schedule and attend medical appointments, and they will stay by your side to ensure that you are able to adhere to your medical treatment plans. In addition, our case managers will link you to:

  • counseling with licensed mental health professionals at Family Service who are experienced in counseling for issues related to HIV/AIDS (free to those with no insurance; also available to families of people living with HIV/AIDS)
  • support groups
  • emergency financial assistance
  • transportation to and from medical and related appointments
  • coordination of housing assistance through Housing Opportunities for Persons with AIDS (HOPWA)
  • bilingual case management and counseling services

For more information about Medical Case Management, contact Project ONE on our confidential phone line: 610-466-0603.


ConnectPoints is an assessment program that provides emergency shelter and  housing resources to those facing homelessness and housing insecurity.  In instances where individuals or families are already experiencing homelessness, ConnectPoints assists in finding emergency shelter twenty-four hours a day, seven days a week.  ConnectPoints is funded by the Chester County Department of Community Development as a part of the Decade to Doorways initiative.

Our Hours:

  • Counseling by appointment
  • Project ONE is available five days-a-week, Monday-Friday. Walk-ins welcome.
  • ConnectPoints is available 24 hours a day.

Contact Us:

  • To schedule a counseling appointment: 610-696-4900
  • To contact Project ONE please use our confidential line: 610-466-0603  Se habla español.
  • Family Service Website:
  • To talk to a Housing Support Specialist about shelter availability, call 800-935-3181.  Website:

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